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YOUR STAY
  • hotel
  • residence
YOUR STAY
  • hotel
  • residence

General conditions of sale

TERMS AND CONDITIONS

 

V.23.11.2021

 

Following the current health situation (pandemic Covid-19) we reserve the right to refund the total amount of the guarantee amount, through a voucher valid for 18 months, as established by French government ordinance 2020-315 of March 25, 2020 relating to financial conditions for the resolution of tourist travel contracts in the event of exceptional and unavoidable circumstances or force majeure. At the end of these 18 months, if the voucher has not been consumed, it will be subject to a full refund.

 

 

ARTICLE 1: PREAMBLE

 

• The customer confirms that they are fully legally entitled to commit to these General Conditions of Sale, that they are at least 18 years old and are not under guardianship or trusteeship.

 

• The customer confirms that services are being reserved for their own personal and private use only, or that they are benefiting from a reservation for their own personal use as part of a group reservation (several physical persons, association, company, employee representative committees or other).

 

• These General Conditions of Sale express the entirety of the obligations of involved parties.

 

 

ARTICLE 2: DEFINITIONS

 

• “Curist”: person receiving Thalassotherapy/Spa treatments as part of a Board and Lodging and Thalassotherapy/Spa package or a Cure-only package.

 

• “Non-Curist companion”: person accompanying the Curist, who has not reserved a Thalassotherapy/Spa treatment package and is staying in the same room / apartment as the Curist.

 

• “Board and Lodging and Thalassotherapy/Spa package”: package including accommodation in one of the Roussillhotel group establishments as well as catering in the form of either breakfast, half-

board or full-board and one or more Thalassotherapy/Spa treatments.

 

• Board and Lodging package: package including accommodation in one of the Roussillhotel group establishments as well as catering in the form of either breakfast, half-board or fullboard.

 

• “Lodging only”: offer includes accommodation only in one of the Roussillhotel group establishments, and excludes all catering options and/or Thalassotherapy/Spa treatments.

 

• “Cure only”: offer includes one or more Thalassotherapy/Spa treatments and excludes any accommodation or catering.

 

• Roussillhotel is the name of the group to whom the establishments listed in Appendix 1 belong.

 

• Roussillhotel Establishment: refers jointly or separately to the hotel, residence, restaurant, golf course; thalassotherapy centre or spa.

 

• The websites of the Roussillhotel group: refers to the website www.roussillhotel.com and the websites of each of the group’s hotels listed in Appendix 1.

 

• Travel agent/Subcontractor: reseller with sales agreements with Roussillhotel and entitled to sell Roussillhotel services.

 

 

ARTICLE 3: CONTENT

 

• These General Conditions of Sale define the rights and obligations of the Parties for the purposes of the reservation of services offered by the Roussillhotel group

 

• These General Conditions of Sale can be amended at any time, without prior warning. Any modifications made are not applicable to reservations made prior to the date of modification.

Only General Conditions of Sale in force at the time of reservation are effective against the customer.

 

• The customer confirms that they have read and accepted these General Conditions of Sale

 

 

ARTICLE 4: SERVICES OFFERED BY ROUSSILLHOTEL

 

• All the services offered by Roussillhotel are listed on the Roussillhotel group websites

 

• All the Board and Lodging and Thalassotherapy/Spa packages include either breakfast, halfboard or full-board, with a choice of traditional or dietetic catering (only available Au Grand Hôtel Les Flamants Roses and at L’Ile de la Lagune, depending on the option selected). These packages do not include drinks, tourist taxes or any other additional services that the client

may choose to avail themselves of during their stay (telephone, laundry...).

 

• Lodging only (as defined in Article 2) refers to accommodation only in one of the Roussillhotel group establishments and excludes any catering and/or Thalassotherapy/Spa treatment.

 

• The Board and Lodging package (as defined in Article 2) refers to accommodation services in one of the Roussillhotel group establishments as well as a catering packaging comprising breakfast, half-board or full-board with a choice of traditional or dietetic catering (only available at Grand Hôtel Les Flamants Roses and at L’Ile de la Lagune, depending on the option

selected).

 

• The Non-curist companion rate is only valid for persons sharing a room or apartment with a Curist. Any Non-curist companion with an accommodation reservation can access the marine area and spa, during the opening hours of each of the establishments, listed on the Roussillhotel group’s websites. Children must be accompanied by a parent in the swimming pool area, in accordance with the conditions of use and opening times specific to each establishment, as listed on the Roussillhotel group’s websites.

 

• The restaurant opening times and the Thalassotherapy/Spa treatment times, which are listed on the Roussillhotel group’s websites, are specific to each site and are subject to modification without prior notification.

 

 

ARTICLE 5: CONDITIONS FOR CHILDREN, BABIES AND EXPECTANT MOTHERS

 

• Depending on the establishment, children and teenagers between 7 and 17 years old as well as expectant mothers may receive certain Thalassotherapy/spa treatments on presentation of a medical certificate and/or parental authorisation.

 

 

ARTICLE 6: PRICE

 

• The customer guarantees that they are fully entitled to use the means of payment provided for payment of their order and this method provides access to sufficient funds to cover the costs resulting from their purchase of services.

 

• Prices are listed in euros and include all taxes, and are only valid for the dates listed on the confirmation of reservation.

 

• Priced include VAT as applicable on the day of reservation and any change to the rate of applicable VAT will automatically be incorporated into the prices listed. For hotel stays, in the absence of any information to the contrary in the description of the stay, listed prices do not include the following charges and optional services:

            - tourist taxes;

            - medical fees**

            - pets’ services

            - insurance;

            - catering services not included in the selected package;

            - drinks;

            - activities not included in the selected package;

            - additional services (laundry...);

            and in a general manner, any personal expenses not included in the selected package.

 

For accommodation in residences, prices include provision of lodgings, water and electricity and other services specific to each residence and listed in the booking confirmation. A guarantee amount will be requested on arrival for the purposes of guaranteeing the correct use and cleanliness of the lodgings. It will be returned to you afterwards, with any necessary deductions made for the consumption or use of additional services on site and/or costs for any damage that has occurred and/or the poor state of cleanliness of lodgings. May we remind you that lodgings reserved for a certain number of occupants may under no circumstances accommodate more people than the number specified on booking.

 

 

ARTICLE 7: RESERVATION OF SERVICES

 

Reservations can be made with the Reservations department by telephone on +33 (0)4 68 51 54 54, by email at ./en/contact or by post to Service Réservations Roussillhotel, 4, rue Verdi, 66750 Saint-Cyprien. Reservations can also be made directly with each establishment via the contact details listed in their website (cf. Appendix 1)

 

 

ARTICLE 8: RESERVATION CONFIRMATION

Following their order, the customer will receive confirmation of reservation. The Roussillhotel establishment’s issuance of the customer’s booking confirmation is conditional on receipt of service-related costs in accordance with the terms defined in article 9. The reservation confirmation summarizes which services have been booked and corresponding prices.

 

 

ARTICLE 9: PAYMENT OF SERVICES

 

• With the exception of specific offers providing for payment of the total cost of services at the time of reservation; the client must pay a guarantee amount of 30% of the total cost of services at the time of reservation, with the remaining sum to be paid:

 

• at the arrival for accomodation in one of our residences except the residence Horizon Golf Saint-Cyprien Pierre & Vacances Premium where the payment needs to be received 3 days before the beginning of the stay

 

• for a hotel stay, before the guest departs at the end of their stay. The customer can also choose to pay the total sum for their selected services at the time of booking.

 

• Customers who arrive and present themselves at the reception desk and who are not already registered in our customer database must pay the total sum of their reservation on arrival.

 

• Should clients depart as planned without informing reception, the total sum of the reservation costs will be debited from their debit/credit card.

 

• For Cure-only services, payment is made by the client directly to the Thalassotherapy/Spa institute in question.

• The reservation of accommodation only (as defined in Article 2 of this document) will only be registered after the Roussillhotel establishment in question has received a guarantee amount of 30% of the total amount due for services. The balance will be paid in situ, directly to the Roussillhotel establishment:

                  - in the case of a stay in a residence: upon the client's arrival and for the Residence Horizon Golf Saint-Cyprien Pierre & Vacances Premium: 3 days before the start of the stay with the establishment;

                  - in the case of a stay at the hotel, on site, to the Roussillhotel’s property chosen at the time of departure.

            - “Early Booking” rates require a prepayment on reservation of the total sum of the stay. These offers are non-modifiable, non-refundable and non-transferable. The customer may not claim any refunds or request a change of dates in the event of cancellation.

            - Promotions and reductions may not under any circumstances by applied retrospectively.

            - No unused offer or service is eligible for refund.

            - Payment may be made by cheque, bank transfer, French chèque vacances or by credit / debit card (Carte bleue, Visa, American Express, Master Card/Eurocard), provided that the card holder is the person making the reservation. For card payments, the customer acknowledges having authorised the corresponding total to be debited.

 

In compliance with article L133-8 of the French Monetary and Financial Code, and in the

absence of legal provision to the contrary, the user of payment services may not revoke a payment once it has been received by the payer’s payment service provider.

•As a guarantee, the hotel or residence reserves the right to pre-authorize your credit card on your arrival. It will be lifted on the day of departure and according to the bank deadlines on your bank card. No debit request is made.

 

 

ARTICLE 10 : PAYMENT OPTION IN 3 OR 4 TIMES WITH FEES

 

• For the Relais et Châteaux Ile de la Lagune, the Grand Hôtel Les Flamants Roses as well as the Residence les Flamants Roses the payment in 3 or 4 installments is proposed by FRANFINANCE:

•The payment in 3 or 4 installments is a credit with fees reimbursable in 3 or 4 installments offered by FRANFINANCE société anonyme with a capital of € 31,357,776 - Head office: CS 90 201 53 RUE DU PORT, 92000 NANTERRE France 719 807 406 RCS. The amount of the credit varies between € 100 including tax and € 4,000 including tax. This payment option is reserved for adult individuals holding a French bank card valid for at least 3 months after the date of conclusion of the installment payment contract and whose uses are not subject to a systematic request for authorization (in particular Visa Electron and Maestro cards). Subject to acceptance of the installment payment offer by Franfinance - 719 807 406 RCS Nanterre - ORIAS No. 07 008 346 (www.orias.fr).

After completing his order, the customer must click on the button referring to the payment offer in 3 or 4 installments with fees. He is then redirected to the https web page in the colors of the product on the FRANFINANCE site, displaying the summary of his order and the credit request with charges, which he must then validate. Roussillhotel limits itself to putting its customers in touch with FRANFINANCE by indicating on its site a non-contractual landing page. It is therefore not subject to regulations relating to intermediaries in banking operations and payment services. In addition, if the customer requests to benefit from a financing solution offered by FRANFINANCE, information relating to his order and his identity (name, first name, postal address) will be sent to him. FRANFINANCE will use this information for the purposes of studying its request for the granting, management and recovery of credit. FRANFINANCE reserves the right to accept or refuse its financing request in 3 or 4 installments with fees.

Payment in 3 or 4 installments by bank card is a payment solution that allows you to spread the payment of your order in 3 or 4 installments debited from the account associated with your bank card according to the formula chosen.

This offer is made by FRANFINANCE, the Lender (719 807 406 R.C.S Nanterre - N ° Orias 07 008 346); see conditions of the offer: http://e-solutions.franfinance.com/nxweb-avec-frais

 

 

ARTICLE 11: SERVICE PROVIDERS AND EXTERNAL PARTNERS

 

• Preceding Articles 8 and 9 are not applicable in the event of internet reservations through the intermediary of a Travel Agent/Service Provider website who have a valid agreement with the Roussillhotel establishment in question. The applicable conditions and means of reservation and payment are those of said travel website.

 

• In all cases, the client must be in the possession of a reservation voucher issued by the Online Travel Agent/Service Provider to whom he made payment for the services before the start date of their stay or the date on which their Cure-only treatment commences.

 

• We cannot be held liable for any information provided by third parties or tourist information offices, neither will any works or developments carried out by local authorities, collectivities or private individuals result in any form of compensation. Some businesses, restaurants, activities and events may be closed or unavailable at the beginning and/or end of the season, which will not result in a reduction in the cost of the stay or any form of compensation.

 

 

ARTICLE 12: MEDICAL VISITS AND HEALTH CHECK-UPS

 

• Medical visits** take place in accordance with the regulations of each thalassotherapy/spa centre. As a consequence, customers are invited to contact the centre where they will be receiving treatment for information regarding the possibility or otherwise of a medical visit at the centre itself, before treatment, in order to obtain a medical certificate.

 

• Only Le Grand Hôtel des Flamants Roses and the hotel Ile de la Lagune offer a Thalassotherapy package suitable for expectant mothers. However, certain treatments are possible at the other centres (information available at the Roussillhotel centre in question) and expectant mothers are advised to seek the advice of their doctor before making any reservations in order to assess their ability to receive treatment and carry out a physical activity using the sports material available in the fitness areas. It is the client’s responsibility to specify how pregnant they are when they make their reservation.

 

• The medical visit or medical certificate presented by the Curist will determine the Curist’s ability to carry out the treatment package they reserved.

 

• In a general manner, Roussillhotel may in no way be held liable in the event of misuse of sports equipment, poor execution of the cure, the impossibility of carrying out all or some of the cure or of receiving treatment due to the customer’s health, and these circumstances do not make the customer eligible for a refund or compensation.

 

• A fitness room is made available to customers during their stay. The customer is aware of the risks involved in using the equipment to which they have access in the fitness room. Roussillhotel may not be held liable in the event of any damage of any kind, following an accident resulting by the customer’s failure to observe the safety regulations or from the inappropriate use of equipment and/or installations.

 

• The main therapeutic contra-indications pertaining to Thalassotherapy & Spa treatments, sauna and hammam are:

            - pregnancy and breastfeeding

            - absence of autonomy

            - surgical procedure in the previous 3 months

            - arterial hypertension

            - depression

            - recent trauma, fractures

            - endocrinal disease: thyroid imbalance

            - infectious and contagious disease (fever, angina, acute infections)

            - neurological disease (non-stabilised epilepsy, multiple sclerosis, Parkinson’s disease...)

            - respiratory disease (acute or chronic, severe asthma etc.)

            - venous disease: recent thrombosis

            - psychiatric illness: if non-stabilised

            - cardio-vascular disease (cardiac deficiency, arthritis of lower members, recent infarction,

            - acute cardiopathy, non-stabilised heart beat)

            - rheumatic disease (acute rheumatic flare-ups, severe osteoporosis, herniated discs in

formation)

            - evolving cancer or cancer that is being treated (chemotherapy, radiotherapy, aplasia),

            - metastasis or tumour progression

            - dermatological infections (recent, unclosed, weeping or purulent wounds or scars, eczema,

            - psoriasis, unhealed shingles, chronic varicose ulcers)

            - cancer in remission

            - cardiovascular disease (including treated and stabilised)

            - arterial hypertension

            - renal disease,

            - dermatological disease

            - acute infection

 

For a complete list of therapeutic contraindications, the Curist is invited to consult with a doctor

of their choice.

 

 

ARTICLE 13 : MODIFICATIONS MADE BY THE CUSTOMER

 

• Any modification to the dates of the services required, the number of people or the services required will result in an increase or reduction of the initial rate, subject to being accepted by the Roussillhotel establishment in question. The amount owed by the customer will be the total for the modified stay.

 

• In the event that Roussillhotel is unable to accommodate the customer’s request, Roussillhotel may in no way be held liable and if thereafter the client so wishes, they are able to cancel their reservation in accordance with the conditions of cancellation as defined in article 14.

 

• Any transfer of the stay to a third party is only possible in accordance with the provisions of article L211-11 of the French Tourism Code.

 

 

ARTICLE 15: CANCELLATION BY THE CUSTOMER

 

The customer is reminded that in accordance with article L.221-28 12° of the French Consumer Code, they do not have right of withdrawal as provided for in article L.221-28 12° of the French Consumer Code.

Any cancellation must be made in writing (email or by post) and will result in:

 

For stays at the Hôtel Relais et Châteaux L’Île de la lagune :

 

Low and middle season

• Cancellation occurring 3 days or more before the arrival date: all guarantee amount refunded

• Cancellation between 2 days and arrival and less before the arrival date:

conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

High season (from 9th of July 2021 till 11th of September 2021 included and from 24th of december 2021 till 1st of January 2022 included) & band holidays

• Cancellation 5 days or more before the arrival date: all guarantee amount refunded

• Cancellation occurring 4 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

For stays at the Grand Hôtel Les Flamants Roses

 

Low and middle season

• Cancellation occurring 4 days or more before the arrival date: all guarantee amount refunded or postponement without fees. 

• Cancellation between 3 days and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

High season (from 24th of December 2021 till 1st of January 2022 included, from 7th of July 2022 till 3rd of September 2022 included and from 24th till 31st of December 2022 included) & bank holidays :

• Cancellation 8 days or more before the arrival date: all guarantee amount refunded or postponement without fees.

• Cancellation occurring 7 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

For stays at the Hôtel Les Bulles de Mer

Low and middle season

• Cancellation occurring 3 days or more before the arrival date: all guarantee amount refunded

• Cancellation between 2 days and arrival and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

High season (from 18th of June till 11th of September 2021 included) band holidays

• Cancellation 5 days or more before the arrival date: all guarantee amount refunded

• Cancellation occurring 4 days or less before the arrival date: to the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

For stays at the Grand Hôtel Le Lido

 

Low and middle season

• Cancellation occurring 4 days or more before the arrival date: all guarantee amount refunded or postponement without fees. 

• Cancellation between 3 days and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

High season (from 7th of July 2022 till 27th of August 2022 included) & bank holidays

• Cancellation 8 days or more before the arrival date: all guarantee amount refunded or postponement without fees.

• Cancellation occurring 7 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

 

For stays at the Hôtel La Casa Païral

Low and middle season

• Cancellation occurring 3 days or more before the arrival date: all guarantee amount refunded

• Cancellation between 2 days and arrival and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

High season (from 12th of June 2021 till 11th of September 2021 included) & bank holidays

• Cancellation 5 days or more before the arrival date: all guarantee amount refunded

• Cancellation occurring 4 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

For stays at the Hôtel Le Mas des Citronniers

 

Low and middle season

• Cancellation occurring 3 days or more before the arrival date: all guarantee amount refunded

• Cancellation between 2 days and arrival and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

High season (From 10th of July 2021 till 28th of August 2021 included) & bank holidays

 

• Cancellation 5 days or more before the arrival date: all guarantee amount refunded

• Cancellation occurring 4 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

For stays at the Hôtel Port Marine

Low and middle season

• Cancellation occurring 2 days or more before the arrival date: all guarantee amount refunded

• Cancellation between 1 days and arrival and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount

of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

High season (From 10th of July 2021 till 28th of August 2021 included) & bank holidays

• Cancellation 5 days or more before the arrival date: all guarantee amount refunded

• Cancellation occurring 4 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

For stays at the Hôtel Royal Montpellier

• For any cancellation before 6pm on the arrival day: no fees will be applied

• For any cancellation on the arrival day after 6pm: the total amount of the booking is kept by the

property as late cancellation fee.

• No-show or interruption during stay : 100% of the total amount will be requested.

 

For stays at the Résidence Les Flamants Roses

 

Low and middle season

• Cancellation occurring 4 days or more before the arrival date: all guarantee amount refunded or postponement without fees. 

• Cancellation between 3 days and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

High season (from 09th of July till 26th of August 2022 included)

• Cancellation 15 days or more before the arrival date: all guarantee amount refunded or postponement without fees.

• Cancellation occurring 14 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

For stays at the Résidence Horizon Golf Saint-Cyprien Pierre & Vacances Premium

 

Low and middle season

• Cancellation occurring 4 days or more before the arrival date: all guarantee amount refunded

• Cancellation between 3 days and arrival and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount

of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

High season (From 10th of July 2021 till 3rd of September 2021 included)

• Cancellation 15 days or more before the arrival date: all guarantee amount refunded

• Cancellation occurring 14 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

• No presentation or interruption during the stay: 100% of the stay will be charged

 

For stays at the Résidence Le Lido:

 

Low and middle season

• Cancellation occurring 8 days or more before the arrival date: all guarantee amount refunded or postponement without fees.

• Cancellation between 7 days and arrival and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

High season (From 2nd of July 2022 till 26th of August 2022 included)

• Cancellation 15 days or more before the arrival date: all guarantee amount refunded or postponement without fees.

• Cancellation occurring 14 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

 

For stays at the Résidence Les Bulles de Mer

 

Low and middle season

• Cancellation occurring 4 days or more before the arrival date: all guarantee amount refunded or postponement without fees. 

• Cancellation between 3 days and less before the arrival date: conservation of the guarantee amount paid at the time of booking as well as a deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

High season (from 09th of July till 26th of August 2022 included)

• Cancellation 15 days or more before the arrival date: all guarantee amount refunded or postponement without fees.

• Cancellation occurring 14 days or less before the arrival date: To the conservation of the guarantee amount paid at the time of booking as well as to the deduction of the total amount of the stay (i.e. 100% of the stay will be deducted)

 

• No presentation or interruption during the stay: 100% of the stay will be charged

Any cancellation request must be made to Roussillhotel in writing (email or by letter) using

the following contact details:

            - By email to: ./en/contact

            - By letter to: Roussillhotel, Service des Réservations, 4 rue Verdi, 66750 Saint-Cyprien Roussillhotel would like to inform its customers about an insurance policy providing cover in the event of cancellation: it is possible, on request and depending on availability, to take out cancellation cover by telephoning a Roussillhotel advisor on +33 (0)4 68 51 54 54. The insurance provides cover in the event of modifications or cancellation by the customer as outlined in articles 13 and 14. The General Conditions of Sale for the cancellation insurance offered by Roussillhotel are available on request by contacting Roussillhotel advisors. In the event of taking out an insurance policy, the insurance premium must be paid for in full at the time of reservation, with the guarantee amount.

 

ARTICLE 15: CANCELLATION BY ROUSSILLHOTEL

• If Roussillhotel is obliged to cancel the services reserved by the customer, Roussillhotel will inform the customer and offer them the same services on other dates, subject to acceptance by the customer, who, if they refuse, may request the refund of the double of the sums paid towards payment of these services (without incurring costs or fees). The refund will be paid by crediting the customer’s bank account or by cheque, at Roussillhotel’s discretion.

• If cancellation is caused by circumstances resulting from force majeure, the customer may not request any compensation. For contractual purposes, force majeure refers to events that are beyond the control of the debtor and which could not reasonably have been foreseen when the contract was concluded and the effects of which could not have been avoided by taking out appropriate measures, and therefore prevents the debtor from carrying out their contractual obligation (Article 1218 of the French Civil Code), and particularly in cases of:        

            - strikes

            - disorder and rioting

            - climatic, geographic, or sanitary conditions that are liable to endanger the life of the customer.

 

 

ARTICLE 16: CANCELLATION INSURANCE - CURTAILMENT OF STAY

 

Roussillhotel offers you the opportunity to take advantage of cancellation and curtailment insurance guarantees underwritten by Gritchen Assurances. To view a copy of the guarantee, click here. This optional insurance must be paid for in total at the time of reservation and at the same time as the guarantee amount and is non-refundable.

 

 

ARTICLE 17: HYGIENE AND SECURITY MEASURES - RULES OF PROCEDURE

 

• Domestic animal: Category 1 and 2 dogs are not permitted in our establishments. With advance notification provided at the time of reservation, one animal per room or apartment is accepted in all of our establishments and on the basis of a financial contribution. The animal must be kept on a lead in all public areas of the hotel and is not permitted to access the swimming pool areas and children’s play areas. The animal must have a health book, anti-rabies certificate and an identification tattoo. We reserve the right to refuse entry to dangerous or aggressive animals or any animal that is causing any kind of disturbance in the establishments. The hotel Les Bulles de Mer in Saint-Cyprien doesn’t allow pets.

 

• Car parks: vehicle owners remain responsible for any possessions and belongings left in their vehicle or for any deterioration of said items. One vehicle only is permitted per room or per apartment.

 

• The customer must wear sports clothing and footwear in the sports and fitness rooms.

 

• Each Roussillhotel establishment has Rules of Procedure that may be consulted in situ and which the client undertakes to familiarizing themselves with and accepting at the beginning of their stay or on accessing the thalassotherapy centre/spa. Appropriate clothing is required at all times. Any behaviour or statement that is morally reprehensible or disruptive to public order will result in Roussillhotel asking the customer to leave the establishment or the thalassotherapy centre/spa, without a refund if payment has been made, or compensation. The customer undertakes not to invite anybody whose behaviour may jeopardize the reputation of the establishment or thalassotherapy centre/spa, which reserve the right to intervene if necessary. The client may not bring any food or drink into the establishments. The total ban on smoking in public places is applicable to the establishments or thalassotherapy centres/spa

 

 

ARTICLE 18: RESPONSIBILITY

 

• The services offered comply with current French legislation. Roussillhotel will not be held liable in the event of non-compliance with the legislation of another country.

 

• Roussillhotel will not be held liable for the non-fulfilment or poor fulfilment of the reservation in the event of force majeure, third-party actions or actions on the part of the customer.

 

• The photographs, graphic representations and descriptions appearing on Roussillhotel's websites correspond to the categories of rooms mentioned. The arrangement of the equipment may differ slightly from one room to another in accordance with the description of the category.

 

• Roussillhotel will not be held liable for any theft or damage to personal belongings inside or outside rented rooms or apartments, or to any vehicle or belongings inside said vehicle. Customers are responsible for taking out insurance with an insurance company to provide cover against the risks inherent in their activity, namely: theft, loss or damage to personal belongings, as well as damage that they may cause in the room or apartment they have rented and any damage they may cause to buildings themselves or through negligence. Roussillhotel cannot be held liable for fortuitous events or cases of force majeure such as climatic catastrophes or external disturbance which disrupt, curtail or prevent the stay. If the circumstances require it of us, in the case of events of force majeure, which our outside our control, we may be obliged to modify our programmes partially or in their entirety (total or partial closure of a site, a shared facility such as a swimming pool, playground, restaurant etc.). A case of force majeure will under no circumstances be considered cause for a reduction in the price of the stay or compensation of any kind.

 

 

ARTICLE 19: RESPECT OF PRIVATE LIFE

 

• The information requested from the customer is necessary to complete their reservation and will be saved on the shared Roussillhotel group database. If information is missing, Roussillhotel will not be able to complete the reservation.

 

• The customer may write to Roussillhotel (contact details are provided in the “Reservation confirmation” article) to exercise their right to access this information, the right to oppose the use of this information with just cause or without cause for canvassing purposes, and their right to rectify any information concerning them and which may be subject to being processed by Roussillhotel, under the terms set out by the law of 6th January 1978. Roussillhotel confirms that they have carried out any formalities potentially required of them by the French Commission nationale de l’Informatique et des libertés (National Commission on Information Technology and Freedom).

 

• Information communicated by the customer to Roussillhotel at the time of booking is not transferred to any third party. Roussillhotel considers that this information is confidential. This information is used only by Roussillhotel internal departments for processing the customer’s order and to enhance and personalise communications and the service offer reserved for Roussillhotel customers.

 

• The customer has the option to consent expressly to receiving direct canvassing in email or postal form. The customer has the option to oppose, by email or by registered post with proof of receipt, the use of any data relating to them for prospective or commercial purposes.

 

• In accordance with Article L.223-1 of the French Consumer Code, the customer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to canvassing by telephone. This list is accessible via the following site: www.bloctel.gouv.fr

 

 

ARTICLE 20: INTELLECTUAL PROPERTY

 

• All the texts, images and sounds on the Roussillhotel websites and the websites belonging to each establishment are protected by worldwide intellectual property rights.

 

• These General Conditions of Sale do not constitute a cession of any kind of intellectual property rights over elements belonging to Roussillhotel or beneficiaries such as the photographs, images, literary texts, artwork, brands, graphics, logos to the customer.

 

• Internet users owning a personal website and who wish to include for personal purposes a single link to the homepage of the www.roussillhotel.com website or to one of the other establishments’ websites must obtain prior and express authorisation from Roussillhotel to create this link.

 

• In any event, hypertext links directing to the www.roussillhotel.com website must be removed immediately should Roussillhotel so request.

 

 

ARTICLE 21: APPLICABLE LAW

 

French law is applicable. In the event of legal dispute, and the absence of amicable agreement

between the parties, local jurisdiction of the courts will apply.

 

 

ARTICLE 22: ROUSSILLHOTEL’S CLAIMS AND COMPLAINTS PROCESSING PROCEDURE

 

• The consumer may make claims and complaints to the following address: Roussillhotel, Service des Réservations, 4 rue Verdi, 66750 Saint-Cyprien or by email to: ./en/contact

 

• The customer must leave Roussillhotel a reasonable period of time to process the complaint and to remedy it, should that be necessary.

 

• In the absence of a solution 45 days following the customer’s having made the claim or complaint to the customer services department, the customer may call upon the French Tourism and Travel Mediator whose contact details are provided in article 22 of these General Conditions of Sale.

 

 

ARTICLE 23: FRENCH TOURISM AND TRAVEL MEDIATOR REFERRAL

 

In accordance with Articles L. 616-1 and R. 111-1 6°of the French Consumer Code, the customer is entitled to call upon the services of the Tourism and Travel Mediator whose contact details are currently as follows:

 

Médiateur Tourisme Voyage

MTV Médiation Tourisme Voyage

BP 80 303

75823 Paris Cedex 17

 

The referral procedure is explained on the following website: www.mtv.travel

Roussillhotel Contact Details

Roussillhotel registered with the RCS

SIRET: 344 576 822 00029

Intra-community VAT number: FR 23 344 576 822

Head Office address: 4 rue Verdi 66750 Saint-Cyprien

Telephone: +33 4 68 51 54 54

Email address:  ./en/contact

 

 

The activities of all Roussillhotel establishments are covered by a professional multi-risk insurance policy underwritten by Allianz for the whole of French territory.

** Medical acts and physiotherapy carried out as part of a Thalassotherapy cure are not reimbursed (Memo issued by the French Caisse Nationale d’Assurance Maladie n°5698 on 23rd December 1998)

 

ANNEX 1 -CONTACT DETAILS OF THE ESTABLISHMENTS

 

Le Domaine des Remparts Ryad Hôtel Golf & Spa

Km4 Route de Fès «vers Tallaght»

BP 2708 Marrakech Principal

40000 Palmeraie Maroc

Tel: +21 26 61 29 00 36

 

L’île de la Lagune Hôtel Thalasso Spa

Bd de l’Almandin «Les Capellans»

66750 Saint-Cyprien-Sud

Tel: +33 (0)4 68 21 01 02

SIRET : 353 604 754 00021

TVA Intracommunautaire : FR 613 536 047 54

 

Les Flamants Roses Thalasso-Spa Canet sud

1, voie des Flamants Roses

66140 Canet-En-Roussillon

Tel: +33 (0)4 68 51 60 60

SIRET : 450 469 150 000 20

TVA Intracommunautaire : FR 674 504 691 50

 

Saint-Cyprien Golf Resort

Rue Jouy d’Arnaud

66750 Saint-Cyprien

Tel: +33 (0)4 68 37 63 63

SIRET : 453 652 745 00025

TVA Intracommunautaire : FR 384 536 527 45

 

La Casa Pairal

Impasse des Palmiers

66190 Collioure

Tel: +33 (0)4 68 82 05 81

SIRET : 634 200 620 000 17

TVA Intracommunautaire : FR 286 342 006 20

 

Port Marine

30, promenade J-B Marty

34200 Sète

Tel: +33 (0)4 67 74 92 34

SIRET : 383 375 284 00015

TVA Intracommunautaire : FR 653 833 752 84

 

Les Bulles de Mer

28, Avenue Armand Lanoux

66750 Saint Cyprien

Tel: +33 (0)4 68 21 24 24

SIRET : 322 433 822 00014

TVA Intracommunautaire : FR 183 224 338 22

 

Grand Hotel du Lido

50, boulevard de la Mer

66700 Argelès-sur-mer

Tel: +33 (0)4 68 81 10 32

SIRET : 694 200 130 000 11

TVA Intracommunautaire : FR 236 942 001 30

 

Hôtel Le Mas des Citronniers

22, av. de la République

66190 Collioure

Tel: +33 (0)4 68 82 04 82

SIRET : 634 200 620 000 17

TVA Intracommunautaire : FR 286 342 006 20

 


Royal Hôtel

8, rue Maguelone

34000 Montpellier

Tel: +33 (0)4 67 92 13 36

SIRET : 472 801 547 000 10

TVA Intracommunautaire : FR 374 728 015 47

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